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Head Teller

Posted:September 24, 2021 (posted 29 days ago)View All Jobs
Location:Augusta, GA (Richmond County)
Company:Queensborough National Bank & Trust
113 E Broad Street
Louisville , GA 30434


Works under general direction and is competent to handle complex customer transactions; lead & motivate a team in a positive, professional and productive manner; reports to the Branch Manager; supervise & coordinate work activity of tellers; perform Teller duties; designate duties & work schedule; provide training & guidance to existing or new tellers; perform teller audits, verifies money, manages cash levels and complete record keeping duties; approves checks for payment; records & collects returned items in a timely manner; assist tellers with balancing daily transactions & cash drawers as needed; manages and keeps record of vault currency & coins; monitor & review security procedures & control access to vault; communicate & ensure teller compliance with policies, procedures and regulatory requirements; assist with employee performance appraisals & corrective action; performs other duties as needed. Represents the Bank in a courteous and professional manner Lead and motivate a team in a positive and productive manner Assigns duties and work schedules of tellers to ensure appropriate coverage Approves checks for payment Records and collects returned items in a timely manner Adjusts customers’ records as appropriate Assists tellers in balancing daily transactions and cash drawers when necessary Ensures supply of money based on legal requirements and business demand Counts and records currency and coin in vault Monitors and reviews security procedures and controls access to vault Communicates and implements policies and procedures updates or changes as required Ensures teller compliance with policies, procedures and regulatory requirements Studies and standardizes procedures to improve efficiency of tellers Conducts or assists with employee performance appraisals and corrective action Prepares composite reports from individual reports of subordinates as needed Performs all teller functions (see job description for teller) Sets the example and coaches tellers on providing STAR quality customer service Performs other duties as assigned


2 years previous banking experience required. Prior Supervisory and/or Head Teller experience preferred. Must have strong attention to detail, organization, professionalism and be a team player.

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