The JOY FM Job Openings

Gift Processing Center Manager

Radio Training Network, Inc. seeks a candidate to design, implement, and manage a centralized Gift Processing Center from the ground up. Responsible for the overall development and training of 4-6 Gift Processors and day-to-day gift processing operations.

• Develop and maintain conversion plan, workflow process, policies & procedures, and training documentation
• Perform detailed group and one-on-one training for staff members
• Monitor phone recordings/account audits and provide feedback and training to staff members
• Run reports, perform analysis, and interpret results to male necessary process changes and additional training
• Conduct/Attend weekly meetings
• Oversee, support, and troubleshoot all related gift processing software
• Manage team culture, and ensure a healthy work environment for employees

Required experience/education:
• Highly developed organizational skills to function effectively while still maintaining attention to detail and meeting established deadlines
• Ability to work in a fast paced environment prioritizing and managing multiple tasks, projects and personnel simultaneously
• Excellent oral, written communication, presentation skills
• Analytical and creative problem solving skills
• Proficiency in with MS Word, Excel, Outlook, PowerPoint and the ability to learn new software efficiently and effectively
• 3+ years of experience in a management/training/leadership position
• BS/BA preferred (additional experience will be considered in lieu of degree)
• Statement of Faith required

Qualified Candidates should submit their resume to
Job openings will be posted as they are available.

The JOY FM is an Equal Opportunity Employer