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Customer Care and Support Associate - PT

Posted:June 1, 2021 (posted 62 days ago)View All Jobs
Industry:Construction/Home Services
Location:Lakeland, FL (Polk County)
Company:The Glass Door Store
2927 Parkway Street
Lakeland, FL 33811


Assist customers and support the Glass Door Store team with order to installation processes. Maintains database by entering new and updated customer and account information. Prepares data for computer entry by compiling and sorting information. Processes customer and account source documents by reviewing data for accuracy. Customer care duties include assisting customers in store, on phone and via email with selection of products and follow up. This position is a part-time position (approx. 28 hours/week).


Major Duties & Responsibilities: • Answer incoming phone calls • Monitor/distribute phone messages • Serve customers in showroom, by phone & email • Assist with customer lead nurture • Data entry/scanning documents into CRM (HubSpot) & Accounting software (QuickBooks) to maintain up-to-date for customer information, order status and supplier invoices • Monitor & document for on-time product delivery and follow up with suppliers if overdue • Communicate timely order updates with customers Minor Duties & Responsibilities: • Filing documents • Basic housekeeping/cleaning showroom, restroom, office and kitchen areas • Other duties as assigned Required Skills & Experience: • Detailed oriented • Task oriented & self-driven • Strong communication, organizational & problem-solving skills • Ability to multi-task priorities while ensuring a high degree of accuracy • Ability to see projects to completion in the midst of interruptions • Computer literate including Microsoft Office suite Desired Qualities & Attributes: • Personal and professional integrity • Ability to work flexibly • Team player attitude • Cheerful, positive spirit • Personable Education Requirements: • High school diploma/equivalent or higher (College desired)

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