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American Airlines Admirals Club Floor Attendant

Posted:June 14, 2021 (posted 49 days ago)View All Jobs
Industry:Food Services
Location:Tampa, FL (Hillsborough County)
Company:HMS HOST
4100 George Bean Parkway
Tampa, FL 33607


Essential Functions: • Ensures all food and beverages are arranged to established service standards • Sets up, stocks, cleans and maintains food and beverage offerings • Maintains all coffee and beverage services • Maintains standards of service and guest experience • Serves and responds to the food and beverage needs of guests • Uses tray for all guest service • Maintains in-depth knowledge of products on hand • Clears, cleans and sanitizes tables, seats, dining area and buffet area • Maintains food temperature • Assists with basic food preparation (e.g. warming up soup, operating panini press) • Provides comprehensive floor presence • Follows all established rules and sequence of service and dining etiquette standards • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind


Minimum Qualifications, Knowledge, Skills, and Work Environment: • Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment • Requires ability to demonstrate tact and discretion in interactions with premium clientele • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele • Requires ability to work long hours, while standing. • Possess strong sanitation habits. • Requires ability to provide strong customer service • Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

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