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Front Desk Specialist

Posted:December 27, 2021 (posted 141 days ago)View All Jobs
Location:Clearwater, FL (Pinellas County)
Company:JMI Resource
1930 Land o Lakes Blvd
Lutz, FL 33549


DUTIES INCLUDE: Check-in – Greet and arrive all patients in a courteous manner. Ensure patients complete the required documentation and their information is current. Enter appropriate data into EMR – must have experience in eClinical (EMR). Collect any patient copayments and balances. Some practices may include rooming the patient in the clinic area. Check-out - Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed. Collect any co-insurance or balances not collected during check-in. Schedule follow-up appointments. Scheduling - Schedule office appointments and if applicable surgery facility procedures. Request PCP, authorization, office notes, and diagnosis codes related to the procedure(s). Respond to requests for medical records or other forms to be completed by providers.


Recommend actions and strategies to improve patient access. Additional Billing/Telephone Patient registration if scheduling new patient. Charge capture of physician services as necessary. Participate in patient financial assistance. Maintain current with HIPAA and other compliance training. Reconcile daily charges and payments received; and prepare daily bank deposit. Assist in collection efforts via phone. Triage incoming phone calls in an effective manner.

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